FAQ

1.  What happens if my book doesn’t arrive?

We use Royal Mail and Hermes to deliver your books.  Both have an incredibly good record for safe and sound delivery.  But in the rare event that a book doesn’t arrive when you expect it to, please email us and let us know.  Sometimes a prompt to the courier can work wonders but ultimately, in the worst case scenario that the book has been lost or damaged during delivery, we will either replace your book or issue a full refund. 

2.  What happens if my book arrives and it isn’t in the condition I expected?

Let us know.  If we have misdescribed a book, or it’s been damaged in transit, we will offer you a replacement (if we can), shop credit or a full refund including shipping charge upon return of the book.  We may ask for proof that the book (usually a photo does the job) that the book is not as expected in place of return.

3.  What if my book arrives and I don’t like it?

Let us know.  You can return any book bought from us for any reason within fourteen days of receipt once we’ve all agreed to the return. Once we have received the book back and confirmed that it is in the same condition as it was when dispatched, we will refund the purchase price of the book.

4.  Who will deliver my book?

For delivery to UK addresses, we use either Royal Mail or, for heavier and larger items, Hermes.

5.  Do you buy books?

Yes, and yes again!  Look here! [Link]

6.  I’ve got this book on my bookshelf.  How much is it worth?

We can value books for you (for your interest, or for insurance etc, purposes).  But we’ll need lots of information about it to make a sound and fair assessment.  Drop us an email with as much information on the book and its condition as possible, ideally with photographs attached.   For modern books, try to include a photo of the title page and the copyright page (that’s usually the one after the title page) as this can be crucial in determining the book’s edition.  We do not charge for basic assessments but valuations for sale or insurance purposes, where a degree of research is involved, will incur a fee.