Delivery Policies

Returns and Refunds
We want you to be happy with your purchase from BookAddiction. This policy applies to orders delivered within the United Kingdom and covers both new and pre-owned items.
Changing your mind
You may tell us that you wish to cancel your order within 14 days of receiving it. After telling us, you must return the item within the following 14 days.
Before sending anything back, please contact BookAddiction through the website and quote your order number. We will confirm the postal returns address and the information to include with your parcel.
For a change-of-mind return:
the item must be returned by post;
you are responsible for the return postage cost;
the item should be securely packaged to prevent damage in transit; and
you should obtain and keep proof of posting until the refund has been completed.
You may inspect an item as you would in a shop. If it has been handled more than is reasonably necessary and this reduces its value, we may make a fair deduction from the refund to reflect that loss in value.
Faulty, damaged or incorrectly described items
If an item arrives damaged, is faulty, or is not as described, please contact us as soon as possible. Include your order number and, where helpful, photographs showing the problem and the packaging.
Your legal rights are not affected by this policy. Where an item is faulty, damaged or incorrectly described, BookAddiction will meet the reasonable cost of returning it and will not charge a restocking fee.
Condition of returned items
BookAddiction sells both new and pre-owned items. The condition of each pre-owned item is described on its product page. A change-of-mind return should reach us in the same condition in which it was supplied, allowing only for reasonable inspection.
Please return all parts, enclosures and accompanying material supplied with the item.
Exchanges
We do not offer direct exchanges. Many of our books and collectable items are individual copies, so a replacement may not be available. If you want a different item, please return the original purchase for a refund and place a new order.
Refunds
Once we have received and checked the return, we aim to process the refund within five working days. The refund will be made to the original payment method. Your bank or payment provider may take additional time to show the money in your account.
For a full cancellation made under your statutory right to cancel, we will also refund the standard outbound delivery charge. Any extra amount paid for an enhanced or express delivery service is not refundable unless the item was faulty, damaged or incorrectly described.
If only part of an order is returned, the original delivery charge will not normally be refunded unless required by law.
Important
Nothing in this policy limits or replaces your rights under UK consumer law.